Service Level Agreement (SLA)

Customer Satisfaction is paramount to AG fire Limited and our motto is simple “treat people how we would want to be treated”. We firmly believe by practicing this motto our service provision offers many hidden advantages and as your provider of choice, we will ensure:

We will not:

• Overstate your company's needs
• Carry out work that is not required
• Confuse you with science through the use of over complicated jargon
• Enforce penalty charges or notice periods

We will:

• Ensure we maintain a transparent pricing structure for all services
• Provide you with fully itemized sales, service and training quotations
• Adopt a ‘Contract Management’ approach to ensure your business needs are fully met
• Keep our customers by providing excellent service

We offer:

• The supply and installation of all types of kite marked fire extinguishers,
  serviced to BS5306 and BSEN3 equipment covered by a 5 year warranty
• The supply and installation of all fire safety signage
• Comprehensive staff training in fire safety and fire awareness
• Free site surveys and quotations ensuring industry compliance
• No obligation quotes
• Opportunity for ‘Partnership Working’ providing ‘a one stop shop’ customer-focused solution for ALL fire safety needs

Company assurances include:

• Employers Liability Indemnity of £10,000,000
• Public and Products Liability Indemnity of £5,000,000 (Including Inefficacy)
• Professional Indemnity of £100,000
• Legal Expense Cover